Whataburger, the iconic Texas-based fast food chain, has been serving up delicious burgers since 1950. Known for their made-to-order creations and distinctive orange-and-white striped buildings, Whataburger has become a beloved institution across the southern United States.
For customers seeking assistance or looking to place an order, knowing how to reach Whataburger is essential. The primary Whataburger customer service phone number is 1-800-628-4737, which is available 24/7 for customer inquiries and support. This direct line allows patrons to connect with Whataburger representatives for various needs, from general questions to specific order details.
Whataburger’s commitment to customer satisfaction extends beyond their phone support. The restaurant chain also offers online ordering, a mobile app, and social media channels for additional ways to interact with the brand. These multiple contact options reflect Whataburger’s dedication to accessibility and convenience for their loyal burger enthusiasts.
Whataburger’s Origin and Expansion
Whataburger began in 1950 when Harmon Dobson opened the first restaurant in Corpus Christi, Texas. His vision was to create a burger so big it required two hands to hold.
The concept quickly gained popularity across Texas. By 1960, Whataburger had expanded to multiple locations in the state.
In 1967, the company moved its headquarters to San Antonio, where it remains today. This move facilitated further growth throughout Texas and neighboring states.
Whataburger entered Arkansas in the 1970s, marking its first expansion outside of Texas. In the following decades, it spread to other Southern states.
The chain reached Kansas in 2004, pushing its presence into the Midwest. Today, Whataburger operates over 800 locations across 10 states.
Despite its growth, Whataburger maintains strong ties to its Texas roots. Many locations feature local high school sports memorabilia and support community initiatives.
The company’s iconic A-frame buildings and orange-and-white striped design have become recognizable landmarks in many Texas communities.
Contact Information
Whataburger offers multiple ways for customers to get in touch with the company. From phone support to online options, there are several channels available for inquiries and feedback.
Phone Number Details
Whataburger’s main customer service phone number is 1-800-628-4737. This line is available 24/7 for customer inquiries and support. For those needing to contact the corporate office directly, the phone number is 210-476-6000.
These numbers serve different purposes. The toll-free 800 number is ideal for general customer questions, while the corporate line is better suited for business-related matters.
Corporate Office Contact
Whataburger’s corporate headquarters is located at 300 Concord Plaza Dr., San Antonio, TX 78216, USA.
For written correspondence, this address can be used. The corporate office fax number is 210-496-4001.
Email communication with the corporate office is possible through their online contact form on the official website.
Customer Service Channels
Whataburger provides several options for customer service:
- Phone: 1-800-628-4737 (24/7 availability)
- Website: www.whataburger.com (FAQ section and contact page)
- Social Media: Facebook and Twitter for direct messaging
The company’s website offers a comprehensive FAQ section that addresses common questions. For more personalized assistance, customers can use the online contact form.
Social media channels provide an additional avenue for quick queries and updates. Whataburger actively monitors these platforms to respond to customer concerns.
Menu and Ordering Options
Whataburger offers a diverse menu of burgers, breakfast items, and other options. Customers can order through multiple channels, including in-store, drive-thru, and online platforms.
Exploring the Menu
Whataburger’s menu features a variety of burger options, from the classic Whataburger to specialty creations. The Double Meat Whataburger satisfies larger appetites. Beyond burgers, the menu includes chicken sandwiches, salads, and sides like fries and onion rings.
Customization is a key feature. Customers can add or remove toppings, choose bun types, and adjust condiments to their liking.
Limited-time offers frequently appear, giving regulars new flavors to try.
Online Ordering Process
Whataburger’s website and mobile app facilitate convenient online ordering. Customers create an account or order as guests. The digital menu displays all available items with pricing.
Users select their desired location, choose pickup or delivery, and add items to their cart. Customization options are clearly presented for each menu item.
Payment is processed securely online. For pickup orders, customers receive an estimated ready time and can opt for curbside service.
Breakfast Availability
Whataburger serves breakfast daily from 11 PM to 11 AM. The breakfast menu includes options like the popular Breakfast on a Bun and taquitos with cheese.
Egg sandwiches, pancakes, and biscuits round out the morning offerings. Coffee and orange juice are available as beverage choices.
Some locations offer all-day breakfast on select items, catering to late risers and breakfast enthusiasts.
Digital Presence and Interactions
Whataburger maintains an active online presence through various digital channels. The company leverages technology to enhance customer experiences and streamline operations.
Website and Social Media Connectivity
Whataburger’s official website serves as a central hub for information and customer engagement. The site offers menu details, nutritional facts, and location finders. Customers can place online orders for pickup or delivery through the website.
Social media platforms play a crucial role in Whataburger’s digital strategy. The company maintains active profiles on Facebook, Twitter, and Instagram. These channels are used to share promotions, respond to customer inquiries, and showcase new menu items.
Whataburger’s mobile app provides additional convenience. It allows users to order food, access exclusive deals, and participate in loyalty programs.
Advertising and Analytics
Whataburger employs digital advertising techniques to reach potential customers. The company uses targeted ads on social media platforms and search engines to promote special offers and new products.
Analytics tools help Whataburger track customer behavior and preferences. This data informs marketing decisions and menu development.
The company also utilizes email marketing campaigns to keep customers informed about promotions and company news.
Privacy and Opting-Out of Cookies
Whataburger’s website uses cookies and similar technologies to enhance user experience. These tools collect data on browsing behavior and preferences.
The company’s privacy policy outlines how customer information is collected, used, and protected. Whataburger may share data with third-party service providers for operational purposes.
Users can opt out of certain data collection practices. The website provides instructions for disabling cookies or adjusting privacy settings. Whataburger also offers options to unsubscribe from marketing communications.
Location Services and Accessibility
Whataburger offers convenient tools to help customers find nearby restaurants and access location-based services. These features make it easy to locate and navigate to the nearest Whataburger location.
Restaurant Locator
Whataburger’s website and mobile app provide a user-friendly restaurant locator tool. Customers can enter their city, state, or zip code to find nearby Whataburger locations. The search results display restaurant addresses, phone numbers, and hours of operation.
The locator also shows which services are available at each restaurant, such as drive-thru, dining room, or curbside pickup. This information helps customers choose the most convenient location for their needs.
Geolocation and Map Integration
Whataburger’s digital platforms integrate geolocation technology and interactive maps. When customers allow location access, the app or website can automatically detect their current position. This feature displays the closest Whataburger restaurants on a map.
Users can tap on map markers to view restaurant details and get directions. The integration with mapping services allows for easy navigation to the chosen Whataburger location. Customers can select their preferred route and receive turn-by-turn directions to guide them to their destination.
Customer Engagement and Feedback
Whataburger prioritizes customer input and community connections. The company employs various methods to gather feedback, address concerns, and foster relationships with patrons.
Feedback Mechanisms
Whataburger offers multiple channels for customers to provide feedback. The primary method is through their customer service phone line at 1-800-628-7437. This number is available 24/7 for immediate assistance.
Customers can also submit comments via the official Whataburger website. The online feedback form allows for detailed descriptions of experiences, both positive and negative.
Social media platforms serve as another avenue for engagement. Whataburger actively monitors and responds to posts on Facebook, Twitter, and Instagram.
In-store feedback cards are available at many locations, providing a direct way for diners to share thoughts with local management.
Complaints and Resolution
Whataburger takes customer complaints seriously. The company aims to resolve issues promptly and efficiently.
When a complaint is received, customer service representatives are trained to:
- Listen attentively to the customer’s concerns
- Apologize for any negative experiences
- Offer appropriate solutions or compensation
- Escalate issues to management when necessary
The resolution process often involves:
- Documenting the complaint
- Investigating the incident
- Following up with the customer
- Implementing changes to prevent similar issues
Whataburger’s goal is to turn negative experiences into positive outcomes, maintaining customer loyalty.
Community Stories and Involvement
Whataburger actively engages with local communities. The company encourages customers to share their Whataburger stories and memories.
Notable community involvement includes:
- Sponsoring local sports teams
- Participating in charity events
- Supporting education through scholarship programs
Whataburger often features customer stories on their social media platforms, creating a sense of community among patrons. These stories range from first-date memories to family traditions centered around the restaurant.
The company also hosts special events at various locations, inviting customers to celebrate milestones and new menu items. These gatherings strengthen the bond between Whataburger and its loyal customer base.
Promotions and Rewards Programs
Whataburger offers various promotions and a revamped rewards program to enhance customer loyalty and provide value. The company’s digital initiatives aim to make ordering more convenient while offering incentives for frequent visits.
Current Offers and Discounts
Whataburger regularly updates its promotional offerings to entice customers. These may include limited-time menu items, seasonal specials, and combo deals. Customers can find current promotions on the Whataburger website, mobile app, and social media channels.
Special discounts are often available for students, military personnel, and first responders with valid identification. To stay informed about the latest offers, customers are encouraged to sign up for email notifications or follow Whataburger on social platforms.
Rewards Program Details
Whataburger’s new points-based rewards program allows customers to earn 10 points for every $1 spent on purchases. This system replaces the previous rewards structure, expanding redemption options to include nearly all menu items.
Members can now use their points to get free food, including popular choices like the Whataburger and Spicy Chicken Sandwich. The program is integrated into the Whataburger mobile app, making it easy for customers to track their points and redeem rewards.
To participate, customers can create an account through the app or website. Points are earned by scanning a QR code at the restaurant or placing orders online. The rewards program also offers exclusive experiences and promotions for members.
Career Opportunities and Culture
Whataburger offers diverse career paths and fosters a workplace culture centered on teamwork and customer service. The company provides growth opportunities for employees at all levels, from entry-level positions to management roles.
Employment at Whataburger
Whataburger offers a range of career opportunities across its restaurants and corporate offices. Entry-level positions include team members who prepare food and serve customers. The company also hires for managerial roles, such as shift leaders and general managers.
Whataburger provides leadership development programs to help employees advance their careers. These programs offer training in areas like restaurant operations, customer service, and team management.
Benefits for Whataburger employees may include health insurance, retirement plans, and paid time off. The company also offers flexible scheduling options to accommodate different lifestyles and needs.
Workplace Culture and Values
Whataburger emphasizes a culture of teamwork and respect among its employees. The company values open communication and encourages feedback from staff at all levels.
Customer service is a key focus of Whataburger’s workplace culture. Employees are trained to provide friendly, efficient service to enhance the dining experience.
The company supports youth development through various initiatives. These may include scholarship programs and partnerships with local schools and youth organizations.
Whataburger promotes a sense of community involvement among its employees. The company often participates in local events and charitable activities, encouraging staff to engage with their communities.
Whataburger Merchandise
Whataburger offers a range of branded merchandise through its online store, Whatastore. Fans can purchase apparel, accessories, and other items featuring the iconic orange and white logo.
Whatastore Highlights
The Whatastore provides an extensive selection of Whataburger-themed products. T-shirts, hoodies, and hats allow customers to showcase their love for the brand.
Unique items like beach towels, tumblers, and phone cases are also available. For the home, Whatastore offers throw pillows, blankets, and wall art.
Collectible items include pins, stickers, and keychains. Seasonal merchandise is released throughout the year, featuring limited-edition designs.
Whatastore frequently introduces new products to keep the selection fresh. Gift cards are available for purchase, making it easy to share the Whataburger experience with others.
Shipping is free on orders over $75, excluding gift cards. The online store provides a user-friendly interface for browsing and ordering merchandise.