Whataburger, the iconic Texas-based fast food chain known for its made-to-order burgers, has its corporate headquarters located in San Antonio, Texas. The Whataburger corporate office can be found at 300 Concord Plaza Dr, San Antonio, TX 78216. This central hub serves as the nerve center for the family-owned company’s operations across multiple states.
Founded in 1950, Whataburger has grown from a single burger stand in Corpus Christi to a beloved restaurant chain with a loyal following. The corporate office in San Antonio oversees the company’s strategic decisions, marketing initiatives, and expansion plans. It also manages relationships with franchisees and ensures the consistency of Whataburger’s menu and quality standards across all locations.
For those looking to contact Whataburger’s corporate team, the main phone number is 210-476-6000. The headquarters is not only a workplace for executives and support staff but also serves as a symbol of Whataburger’s Texan roots and commitment to maintaining its family-owned status in an industry dominated by large corporations.
History & Brand Overview
Whataburger’s journey from a single burger stand to a beloved regional chain spans over seven decades. The company’s growth and distinctive identity have made it a cultural icon in the Southern United States.
Founding & Expansion
Harmon Dobson opened the first Whataburger in Corpus Christi, Texas on August 8, 1950. His vision was to create a burger so big that customers would exclaim “What a burger!” upon first bite. The concept quickly gained popularity.
By 1953, Whataburger began franchising, with Joe Andrews Sr. opening the first franchised location in Alice, Texas. The chain expanded beyond Texas in 1959, opening a restaurant in Pensacola, Florida.
Whataburger’s growth continued steadily over the decades. By its seventh decade, the company had grown to 800 restaurants across multiple states from Arizona to Florida.
Brand Identity
Whataburger’s brand is built on quality, customization, and a distinctive visual identity. The chain is known for its made-to-order burgers and 24-hour drive-through service.
The company’s orange and white striped A-frame buildings became a recognizable landmark. This unique architectural style, introduced in the 1960s, set Whataburger apart from competitors.
Whataburger remained family-owned until 2019, contributing to its reputation as a company with strong family values. The All-Time Favorites menu, featuring beloved specialty sandwiches, further cemented the brand’s connection with long-time customers.
The company’s headquarters moved to San Antonio, Texas, reflecting its growth while maintaining its Texas roots.
Headquarters Information
Whataburger’s corporate headquarters are located in San Antonio, Texas. The company moved its main office from Corpus Christi to San Antonio in 2009.
Location & Facilities
Whataburger’s headquarters are situated at 300 Concord Plaza Dr., San Antonio, TX 78216, United States. The office complex spans approximately 150,000 square feet of space. It houses various corporate departments, including executive offices, marketing, finance, and human resources.
The facility features modern amenities and open workspace designs to promote collaboration. A test kitchen allows for product development and quality control. The headquarters also includes meeting rooms, a cafeteria, and fitness center for employees.
Whataburger’s corporate phone number is 210-476-6000. This central hub coordinates operations for over 800 restaurants across 10 states.
Moving to San Antonio
In 2009, Whataburger relocated its corporate office from Corpus Christi to San Antonio. This move aimed to position the company for future growth and attract top talent.
San Antonio offered a larger metropolitan area with a skilled workforce. The city’s central location in Texas provided easier access to Whataburger’s expanding restaurant network.
The transition took place over several months. It involved transferring approximately 250 employees to the new location. Some staff members chose to relocate, while the company also hired locally in San Antonio.
The move marked a significant milestone in Whataburger’s history. It signaled the company’s commitment to expansion and modernization.
Corporate Governance
Whataburger’s corporate governance structure reflects its roots as a family-owned business while adapting to its growth as a major regional fast food chain. The company maintains a blend of family leadership and professional management to guide its operations and strategic direction.
Executive Leadership
The Dobson family, descendants of founder Harmon Dobson, continues to play a significant role in Whataburger’s leadership. Tom Dobson served as chairman until 2019 when the family sold its majority stake to BDT Capital Partners. Ed Nelson currently serves as President and CEO, bringing extensive industry experience to the role.
Whataburger’s executive team includes seasoned professionals in key positions such as operations, finance, and marketing. This mix of family heritage and external expertise helps balance tradition with innovation in the company’s decision-making processes.
Business Strategy
Whataburger’s business strategy focuses on controlled expansion while maintaining its signature quality and customer service. The company has steadily grown its footprint across the southern United States, prioritizing markets where its brand resonates strongly.
Menu innovation remains a key pillar, with Whataburger regularly introducing new items while keeping fan favorites. The company has also invested in modernizing its restaurants and embracing digital ordering platforms to enhance customer experience.
Whataburger emphasizes community involvement as part of its strategy, supporting local initiatives in areas where it operates. This approach helps strengthen brand loyalty and reinforces its position as a beloved regional chain.
Customer Experience
Whataburger prioritizes customer satisfaction through personalized service and multiple feedback channels. The company aims to deliver consistent quality and address customer needs efficiently.
Service Commitment
Whataburger’s customer experience revolves around made-to-order burgers and prompt service. Drive-through operations are optimized for speed without compromising food quality. Employees are trained to greet customers warmly and handle special requests with care.
The restaurant chain emphasizes customization, allowing patrons to modify menu items to their liking. This flexibility extends to dietary preferences and restrictions, enhancing overall customer satisfaction.
Whataburger maintains cleanliness standards in dining areas and restrooms. Staff members regularly check and tidy these spaces to ensure a pleasant environment for guests.
Feedback Channels
Whataburger offers various options for customers to share their experiences and suggestions. The company provides a dedicated customer service phone line at 1-800-628-7437 for immediate assistance.
An online contact form is available on the Whataburger website for written feedback. Customers can also engage with the brand through social media platforms, where representatives respond to queries and comments.
In-store feedback is encouraged through comment cards and manager availability. Whataburger uses this input to improve operations and introduce new offers tailored to customer preferences.
The company regularly conducts customer satisfaction surveys to gather insights on food quality, service speed, and overall dining experience.
Contact Information
Whataburger provides multiple channels for customers and stakeholders to reach their corporate office. These options ensure efficient communication for various inquiries and concerns.
General Inquiries
Whataburger’s corporate headquarters is located at 300 Concord Plaza Dr., San Antonio, TX 78216, USA. For general inquiries, individuals can call the main office phone number at 1-210-476-6000.
The company also offers a fax line at 210-496-4001 for those who prefer to send documents electronically.
For written correspondence, the mailing address remains the same as the physical location. Whataburger’s website (whataburger.com) features an online contact form for submitting inquiries directly to the corporate team.
Customer Care
Whataburger prioritizes customer satisfaction through a dedicated customer care line. Customers can reach this service at 1-800-628-7437.
This toll-free number is specifically designed to address consumer concerns, feedback, and questions related to Whataburger products and services.
The customer care team is trained to handle a wide range of issues, from order discrepancies to general feedback about restaurant experiences. They aim to provide prompt and helpful responses to maintain customer loyalty and satisfaction.
Career Opportunities
Whataburger offers diverse career paths at its corporate office and restaurants across the United States. Employees can access competitive benefits, leadership development programs, and opportunities for growth within the company.
Working at Whataburger
Whataburger provides a range of positions at its corporate office and in field support roles. Corporate jobs include areas like communications, real estate management, customer service, and purchasing. The company offers health and life insurance benefits, paid time off, and flexible work arrangements. Employees receive 5 weeks of paid time off starting from their first day.
Field support roles involve leadership positions in restaurant operations. Whataburger emphasizes internal promotion and career development for restaurant leaders. The company provides training programs to help employees advance through leadership ranks.
How to Apply
Interested candidates can browse job openings on Whataburger’s career website. The site lists opportunities for both corporate and restaurant positions. Applicants should review job descriptions and requirements carefully before submitting their applications online.
For restaurant leadership roles, Whataburger actively recruits individuals with potential for growth. The company seeks candidates who align with its values and have a passion for customer service. Whataburger’s hiring process typically involves online applications, interviews, and background checks.
Community Involvement
Whataburger actively engages in community initiatives across its operating regions. The company focuses on creating meaningful connections and addressing local needs through targeted programs and partnerships.
Corporate Social Responsibility
Whataburger’s signature community program, Feeding Student Success, tackles food insecurity and education challenges. The initiative supports college resource rooms and provides scholarships to students in need. Whataburger also contributes to disaster relief efforts in affected communities.
The company emphasizes employee volunteerism, encouraging team members to participate in local service projects. Whataburger organizes food drives and fundraising campaigns to support various charitable causes throughout the year.
Local Partnerships
Whataburger sponsors over 100 sports teams and entertainment events across its service areas. These partnerships range from professional leagues to high school teams, fostering community spirit and supporting local athletics.
The company collaborates with schools, youth organizations, and nonprofits to address specific community needs. Whataburger often provides meals for community events, fundraisers, and first responders during emergencies.
Local Whataburger franchises frequently engage in neighborhood initiatives, tailoring their involvement to address unique local challenges and opportunities. This grassroots approach allows the company to maintain strong ties with the communities it serves.
Menu Development
Whataburger’s menu development process focuses on creating innovative products while maintaining nutritional transparency. The company balances introducing new items with preserving classic favorites.
Innovation of Products
Whataburger’s research and development team continually explores new flavor combinations and ingredients to enhance their menu offerings. They regularly introduce limited-time specials to test customer reactions and gather feedback.
Recent innovations include the Breakfast Burger, which combines breakfast and lunch flavors, and the Pico de Gallo Burger, showcasing Tex-Mex influences. The chain also experiments with regional tastes, offering items like the Sweet & Spicy Bacon Burger in select markets.
Whataburger maintains its core menu of made-to-order burgers while expanding into categories like chicken sandwiches and salads. This approach allows them to attract new customers while satisfying long-time fans.
Nutritional Information
Whataburger provides detailed nutritional information for all menu items on their website and in restaurants. This transparency helps customers make informed choices about their meals.
The company offers customization options, allowing guests to modify ingredients to suit dietary preferences or restrictions. Lighter options like the Whatacatch fish sandwich and grilled chicken salad cater to health-conscious diners.
Whataburger also works to improve the nutritional profile of existing menu items. They’ve reduced sodium content in some products and switched to cage-free eggs for breakfast items. These efforts demonstrate the chain’s commitment to adapting to changing consumer health preferences.