H-E-B, a beloved grocery chain in Texas, offers convenient shopping hours for customers across the Lone Star State. Most H-E-B stores are open daily from 7:00 AM to 11:00 PM, including holidays like New Year’s Day. This consistent schedule allows shoppers to plan their visits with ease, whether they need to pick up ingredients for dinner or stock up on household essentials.
The grocery giant extends its accessibility through various services. Many locations feature curbside pickup and home delivery options, catering to customers who prefer contactless shopping. H-E-B pharmacies typically operate during store hours, though some may have reduced hours on weekends or holidays. Shoppers can find specific store information, including business center and pharmacy hours, on H-E-B’s website or by contacting their local store directly.
Store Overview
H-E-B operates over 350 grocery stores across Texas, with its headquarters in San Antonio. The company offers a wide range of services and products to meet customers’ needs.
Grocery Services
H-E-B stores provide comprehensive grocery shopping experiences. Most locations are open from 6 a.m. to 11 p.m. daily, with some stores operating 24/7. Customers can find fresh produce, meats, dairy, bakery items, and packaged goods. Many H-E-B stores feature in-store pharmacies, offering prescription services and over-the-counter medications.
The company also provides convenient Curbside pickup and Home Delivery options. These services allow customers to order groceries online and either pick them up at their preferred store or have them delivered to their homes. Some H-E-B locations include additional amenities such as fuel stations, car washes, and in-store dining areas.
Savings and Weekly Ads
H-E-B offers various ways for customers to save money on their grocery purchases. The company releases weekly ads featuring discounted items and special promotions. These ads are typically available online and in print formats.
Shoppers can sign up for H-E-B’s digital coupons program, which allows them to add coupons directly to their loyalty accounts. The company also runs a points-based rewards program, enabling customers to earn points on purchases and redeem them for discounts or free products.
H-E-B frequently offers combo deals, where customers can save by purchasing multiple related items together. The company also provides own-brand products at competitive prices, giving shoppers budget-friendly alternatives to national brands.
H-E-B Pharmacy
H-E-B Pharmacy offers comprehensive healthcare services beyond filling prescriptions. Their pharmacists provide personalized care, health screenings, and medication management to support customers’ wellbeing.
Medication Management
H-E-B Pharmacy specializes in prescription fulfillment and medication management. They offer $4 generic medications for common conditions, making essential drugs more affordable. Pharmacists can compound custom prescriptions to meet specific patient needs. For added convenience, H-E-B provides prescription flavoring to improve taste, especially for children’s medications.
The pharmacy also offers accessible Rx labels for visually impaired customers. These may include large print, Braille, or audio labels. Pet medications are available, ensuring furry family members receive proper care.
H-E-B’s Rx Advantage program caters to employers, offering streamlined prescription benefits for their workforce.
Health and Wellness Services
H-E-B Pharmacy promotes preventive care through various health services. They offer vaccinations for flu, shingles, pneumonia, and other preventable diseases. Trained pharmacists administer these immunizations on-site.
Health screenings are available to detect potential issues early. These may include blood pressure checks, cholesterol tests, and diabetes screenings. Some locations provide lab services for more comprehensive health assessments.
Pharmacists offer one-on-one consultations to discuss medication regimens, potential drug interactions, and side effects. They can also provide guidance on over-the-counter products and supplements.
Insurance and Medicare Services
H-E-B Pharmacy works with most major insurance providers to process prescriptions efficiently. They offer support for Medicare beneficiaries, helping customers navigate plan options and coverage details.
Pharmacists can assist with Medicare Part D enrollment and answer questions about prescription drug coverage. They provide information on cost-saving opportunities, such as generic alternatives or manufacturer discount programs.
H-E-B also offers a prescription savings program for uninsured or underinsured customers. This helps reduce out-of-pocket costs for many common medications.
Pharmacy hours vary by location. Many H-E-B Pharmacies are open extended hours, including evenings and weekends, to accommodate diverse schedules.
Shopping Experience
HEB offers convenient options for customers to get groceries and meals. The store provides flexible ways to shop and access prepared food solutions.
Home Delivery Options
HEB delivers groceries directly to customers’ homes. Orders can be placed through the HEB website or mobile app. Shoppers select items, choose a delivery time, and HEB brings everything to their door. Delivery is available 7 days a week in many areas. Prescription medications can also be delivered in some locations. HEB offers same-day delivery for urgent needs. Delivery fees vary based on order size and time slot. Tipping drivers is optional but appreciated.
Meal Solutions and Recipes
HEB provides convenient meal options for busy shoppers. The store offers a wide selection of ready-to-eat and heat-and-serve meals. Choices include rotisserie chickens, sandwiches, salads, and family-size entrees. HEB also features recipe cards and meal kits with pre-portioned ingredients. The website includes a recipe section with cooking tips and ideas. Meal planning tools help customers organize weekly menus. In-store cooking demonstrations showcase new products and recipes. HEB’s chefs develop unique dishes using seasonal ingredients.
Store Hours
H-E-B stores maintain consistent operating hours to serve customers throughout the week and during holidays. The chain adjusts its schedule for certain occasions to accommodate shoppers’ needs.
Regular Operating Hours
Most H-E-B locations open at 6:00 AM and close at 11:00 PM daily. This schedule applies to Monday through Sunday, providing customers with ample time to shop for groceries and other essentials. Some stores may have slight variations, opening at 7:00 AM instead.
It’s advisable to check the hours of your local H-E-B, as individual stores may adjust their schedules based on location or community needs. The company’s website offers a store locator tool to find specific branch hours.
Holiday Hours
H-E-B modifies its hours for major holidays to balance customer needs with employee time off. On Christmas Eve, stores typically close early, around 8:00 PM. New Year’s Day sees most locations operating during regular hours, from 6:00 AM to 11:00 PM.
The day after Easter and the day before Thanksgiving often follow normal operating hours. However, H-E-B may extend hours before Thanksgiving to accommodate last-minute shoppers. The chain usually closes completely on Christmas Day to allow employees time with family.
For other holidays, H-E-B generally maintains regular hours. It’s best to verify holiday schedules in advance, as they can change yearly based on the specific date and local factors.
Customer Service
H-E-B offers various channels for customers to reach out for assistance and support. The company provides dedicated phone lines and online options to address different types of inquiries efficiently.
Contact Information
H-E-B’s main customer service phone number is 1-800-432-3113. This line is open from 8 a.m. to 5 p.m. CST. For general questions or concerns, customers can also email H-E-B Customer Relations through heb.com/contact.
The company offers a separate number for technical support related to the app or website: 1-877-320-4031. This line is recommended for issues with online orders or account access.
For store-specific inquiries, customers can find individual location contact details on the H-E-B website. Each store has its own phone number for direct communication.
Service Inquiries
H-E-B typically responds to contact form submissions within 48 hours. Customers can use these forms for various issues, including:
- Recent order problems
- In-store purchase queries
- Account-related questions
- Curbside or delivery concerns
- Missing or damaged items
- Payment issues
For pharmacy-related inquiries, customers should contact their local H-E-B Pharmacy directly. Each pharmacy has a dedicated phone line to handle prescription-related questions and concerns.
H-E-B’s customer care partners are trained to assist with a wide range of topics, ensuring that customers receive accurate and helpful information for their specific needs.
Community Connections
H-E-B actively engages with Texas communities through partnerships and events. The grocery chain’s initiatives foster strong local ties and support regional development.
Local Partnerships
H-E-B collaborates with various organizations across Texas cities. In Huntington, the company supports local food banks to combat hunger. Lufkin benefits from H-E-B’s partnerships with schools, providing educational resources and supplies.
In Orange, H-E-B teams up with disaster relief agencies to offer aid during emergencies. The grocer works with Lumberton’s small businesses, promoting local products in its stores. Groves sees H-E-B partnering with environmental groups for community clean-up efforts.
These partnerships reflect H-E-B’s commitment to tailoring its support to each community’s unique needs.
Community Events
H-E-B hosts and sponsors numerous events throughout Texas. The annual Feast of Sharing in cities like Huntington and Lufkin brings residents together for free holiday meals. Orange’s community benefits from H-E-B-sponsored health fairs, offering free screenings and wellness information.
In Lumberton, H-E-B organizes back-to-school drives, providing essential supplies to students. Groves residents enjoy H-E-B-sponsored outdoor movie nights during summer months. The company also supports local festivals, celebrating each town’s cultural heritage.
These events strengthen community bonds and showcase H-E-B’s role as more than just a grocery store.