H-E-B Curbside offers a convenient solution for busy shoppers looking to save time on their grocery runs. This service allows customers to order groceries online and pick them up at their local H-E-B store without ever leaving their vehicle. With H-E-B Curbside, customers can browse products, select items, and schedule a pickup time that fits their schedule.
The process is straightforward and user-friendly. Shoppers can access the service through the H-E-B website or mobile app, where they can view available products and add them to their virtual cart. Once the order is placed, H-E-B employees carefully select the items and prepare them for pickup at the designated time.
H-E-B Curbside combines the quality and selection customers expect from in-store shopping with the convenience of online ordering. This service has become increasingly popular, especially for those who want to minimize time spent in stores or have busy schedules that make traditional grocery shopping challenging.
Understanding Curbside Pickup at H-E-B
H-E-B‘s curbside pickup service offers a convenient way for customers to shop for groceries without entering the store. This option combines the ease of online ordering with the immediacy of same-day collection.
How Curbside Pickup Works
Customers can place curbside orders through the My H-E-B app or the H-E-B website. They select their desired items, choose a pickup time, and complete their payment online. H-E-B personal shoppers then carefully select the ordered items in-store.
On arrival, customers park in designated curbside spots and notify staff through the app. An H-E-B employee, known as a “curbie,” brings the bagged groceries to the customer’s vehicle and loads them.
Most orders placed more than a day in advance are free, while same-day pickup incurs a $4.95 fee. Curbside pickup hours typically run from 7 am to 9 pm.
Benefits of Using H-E-B Curbside
H-E-B Curbside offers significant time savings for busy customers. It eliminates the need to navigate store aisles, wait in checkout lines, or carry heavy groceries.
The service maintains product quality, as trained staff select fresh produce and perishables. Customers can use digital coupons on curbside orders, potentially leading to cost savings.
H-E-B Curbside also accepts EBT payments, making it accessible to a wider range of customers. The contactless nature of the service provides a safer shopping option, especially during health concerns.
Curbside pickup combines the benefits of online shopping with the ability to receive groceries on the same day, offering flexibility and convenience to H-E-B customers.
Getting Started with H-E-B Curbside
H-E-B Curbside offers a convenient way to shop for groceries without entering the store. The service allows customers to order online and pick up their items at a designated time and location.
Setting Up Your Account
To begin using H-E-B Curbside, customers need to create an account. Visit the H-E-B website or download the My H-E-B App to sign up. The process requires basic information such as name, email address, and preferred store location.
After creating an account, users can save payment methods and delivery addresses for quicker checkout. H-E-B offers a personalized shopping experience by remembering frequently purchased items and suggesting products based on previous orders.
Using the My H-E-B App
The My H-E-B App serves as a central hub for all Curbside services. Available for both iOS and Android devices, it streamlines the ordering process. Users can browse products, create shopping lists, and manage their orders directly from their smartphones.
The app features a user-friendly interface with categories and a search function to find specific items quickly. It also displays current promotions and digital coupons that can be applied to orders.
Real-time updates on order status and pickup times are provided through the app, ensuring customers stay informed throughout the process.
Ordering Groceries Online
Placing an order through H-E-B Curbside is straightforward. Customers can select items from various categories or use the search function to find specific products. The platform allows users to specify preferences for produce and substitutions if items are out of stock.
Once the cart is filled, customers choose a pickup time slot. Same-day pickup is often available, but fees may apply. For orders placed more than a day in advance, the service is typically free.
At checkout, customers can review their order, apply coupons, and select their payment method. After confirmation, H-E-B personal shoppers carefully select the items, ensuring quality and freshness.
Maximizing Savings and Efficiency
HEB Curbside offers several strategies to optimize your grocery shopping experience while keeping costs down. By leveraging available tools and planning ahead, customers can make the most of this convenient service.
Applying Coupons and Discounts
HEB Curbside allows customers to use digital coupons and discounts, just like in-store shopping. Shoppers can browse available offers on the HEB website or app before placing their order. These coupons are automatically applied at checkout, ensuring savings without extra effort.
The HEB app provides a centralized location for managing coupons and tracking weekly deals. Customers can also sign up for email notifications about upcoming promotions and exclusive Curbside offers.
For additional savings, the HEB credit card offers points on purchases that can be redeemed for discounts on future orders.
Meal Planning and Recipes
Effective meal planning is key to maximizing efficiency and reducing costs when using HEB Curbside. By planning meals in advance, customers can create more focused shopping lists and avoid impulse purchases.
HEB’s website features a recipe section with numerous meal ideas. These recipes often include ingredient lists that can be easily added to the Curbside cart with a single click.
Shoppers can also use the HEB app to create and save multiple shopping lists for different occasions or meal plans. This feature helps streamline the ordering process and ensures all necessary items are included.
Substitutions Policy
Understanding HEB’s substitution policy can help customers maintain efficiency and avoid disappointment. When placing an order, shoppers have the option to allow substitutions for out-of-stock items.
HEB’s trained personal shoppers select comparable alternatives based on brand, size, and price. Customers can review and approve substitutions before finalizing their order.
For items where substitutions are not acceptable, shoppers can mark them as “Do Not Substitute.” This ensures that only the exact product requested will be included in the order.
By managing substitutions effectively, customers can maintain control over their grocery list while still benefiting from HEB Curbside’s convenience.
Additional Services Offered
H-E-B offers a range of services beyond curbside pickup to enhance customer convenience and meet diverse needs. These include health-related offerings, expanded delivery options, and event planning assistance.
Prescription and Health Services
H-E-B pharmacies provide prescription services with added convenience. Customers can have their medications delivered directly to their homes, saving time and effort. The stores also offer various health screenings to promote wellness and early detection of potential health issues.
H-E-B’s nutrition services support customers in making informed dietary choices. Registered dietitians are available to provide personalized advice and guidance. For seniors, H-E-B assists with Medicare-related queries, helping navigate plan options and coverage details.
Grocery Delivery Options
H-E-B extends its services beyond curbside pickup with home delivery. Customers can order groceries online and have them brought to their doorstep. This option is ideal for those with limited mobility or busy schedules.
Delivery fees may apply, varying based on order size and delivery time. H-E-B often provides promotional codes to reduce or waive these fees for first-time users or during special events.
The My H-E-B app facilitates easy ordering and scheduling of deliveries. It allows customers to track their orders in real-time and communicate with their personal shoppers if needed.
Catering and Event Planning
H-E-B’s catering services cater to various events, from small gatherings to large corporate functions. The stores offer a wide selection of pre-made platters, custom cakes, and hot meal options.
Customers can place catering orders online or in-store. H-E-B provides flexible pickup and delivery options for catered items. The catering team assists with menu planning, ensuring appropriate quantities and dietary accommodations.
For special occasions, H-E-B offers custom cake design services. Skilled decorators create personalized cakes for birthdays, weddings, and other celebrations. Customers can choose from various flavors, fillings, and design options to suit their preferences.
Navigating the Curbside Experience
HEB’s curbside service offers convenience and efficiency for grocery shopping. Understanding the key aspects of the process ensures a smooth experience from order placement to pickup.
Selecting Pickup Time Slots
Time slots for HEB curbside pickup are typically available in one-hour windows. Customers can choose their preferred slot when placing an order online or through the HEB app. Popular times like weekends and evenings tend to fill up quickly.
To secure a desired slot, it’s best to book 2-3 days in advance. HEB often releases new slots at midnight, so checking early can increase chances of getting a preferred time.
During busy periods, flexibility with pickup times may be necessary. Less popular slots, such as weekday mornings, often have more availability.
Understanding Curbside Fees
HEB charges a personal shopper fee for curbside orders. This fee covers the cost of having an employee select and package items.
The standard fee is typically $4.95 per order. However, HEB occasionally offers promotions with reduced or waived fees.
Minimum order amounts may apply, usually around $30-$35. Orders below this threshold might incur an additional small order fee.
Some HEB locations offer subscription plans for frequent curbside users. These plans can provide cost savings for customers who use the service regularly.
Social Distancing Protocols
HEB implements strict safety measures for curbside pickup. Employees wear masks and gloves when handling orders.
Upon arrival, customers are instructed to park in designated curbside spots and call or text a provided number. This contactless system minimizes face-to-face interaction.
Employees place groceries directly in the customer’s trunk or backseat. If signature is required, it’s done electronically or with sanitized pens.
HEB regularly sanitizes carts and high-touch surfaces in pickup areas. These protocols help ensure a safe experience for both customers and employees.
Frequently Offered Products
H-E-B Curbside provides a wide array of products for convenient pickup. The service excels in offering affordable medications and immunizations, as well as fresh produce and specialty items.
$4 Generics and Vaccinations
H-E-B’s $4 Generics program makes essential medications accessible through Curbside pickup. Customers can order common prescription drugs at this low price point, saving both time and money. The service covers a range of medications for various conditions.
Vaccinations are another key offering. H-E-B pharmacies provide immunizations for flu, shingles, and other preventable diseases. Curbside customers can schedule vaccine appointments and pick up related items without entering the store.
Fresh Produce and Specialty Items
H-E-B Curbside prides itself on delivering high-quality fresh produce. Trained personal shoppers carefully select fruits and vegetables to ensure customers receive the best items available. The service offers a diverse selection of seasonal and locally-sourced produce.
Specialty items are also readily available through Curbside. This includes H-E-B’s own brand products, unique regional foods, and gourmet selections. Customers can easily order specialty cheeses, artisanal breads, and premium meats for pickup.
The service accommodates dietary preferences by offering a range of organic, gluten-free, and vegan options. H-E-B Curbside aims to provide the same variety and quality found in-store through its convenient pickup service.
Contact and Support
H-E-B offers multiple ways for customers to get in touch regarding curbside orders. Phone and email support are available for order issues, general inquiries, and feedback.
Finding Your Local H-E-B Phone Number
To contact your local H-E-B store, visit the H-E-B website and use the store locator. Enter your address or zip code to find nearby locations. Each store listing includes its phone number.
For curbside and delivery issues with an in-progress order, call 1-855-803-0611. This dedicated line is available from 7 AM to 8 PM CT daily.
If you need to reach the pharmacy, call your specific H-E-B Pharmacy directly. Their number can be found on the store’s webpage or prescription labels.
Customer Service and Feedback
For general inquiries not related to an active order, H-E-B’s customer service line is open Monday to Friday, 8 AM to 5 PM CT.
Customers can also submit feedback through the H-E-B website contact form. The company typically responds to these messages within 48 hours.
H-E-B values customer input and uses it to improve their curbside service. Specific order issues are best addressed by phone for prompt resolution.