Church’s Texas Chicken has introduced a new loyalty program called Real Rewards, designed to enhance the customer experience and provide added value for frequent diners. The program allows members to earn points on every purchase made in-store, online, or through the mobile app. For every dollar spent, customers receive 10 points, which can be redeemed for free menu items and exclusive offers.
The Church’s Texas Chicken mobile app serves as a central hub for the Real Rewards program, offering a range of convenient features. Users can easily track their points, redeem rewards, and access special promotions directly through the app. Additionally, the app enables customers to locate nearby restaurants, place orders for pickup or delivery, and skip the line when dining in-store.
New members who sign up for Real Rewards are welcomed with a complimentary chicken reward, redeemable for either a two-piece leg and thigh combo or a three-piece tenders meal. This introductory offer provides an immediate taste of the benefits that come with being part of the Church’s Texas Chicken loyalty program, encouraging continued engagement and repeat visits.
Exploring Church’s Texas Chicken
Church’s Texas Chicken offers a rich heritage of fried chicken excellence, diverse menu options, and nutritional transparency. The brand has become known for its signature flavors and Southern-inspired fare.
Brand Heritage
Church’s Texas Chicken was founded in 1952 in San Antonio, Texas. The restaurant chain has grown to over 1,500 locations worldwide. Its name reflects its Texas roots and commitment to authentic Southern flavors.
Church’s has built a reputation for quality fried chicken and home-style sides. The brand’s focus on value and taste has helped it maintain a loyal customer base for decades.
In recent years, Church’s has expanded its menu and modernized its operations while staying true to its original recipes.
Menu Highlights
Church’s Texas Chicken is renowned for its hand-battered, crispy fried chicken. The menu features:
- Original and Spicy Chicken
- Chicken Sandwiches
- Honey-Butter Biscuits
- Jalapeño Cheese Bombers
- Mashed Potatoes with Gravy
- Fried Okra
The chain also offers family meals and combo options. Seasonal items and limited-time offers regularly appear on the menu, keeping choices fresh and exciting for customers.
Church’s has expanded its chicken sandwich lineup to compete in the fast food “chicken sandwich wars.”
Nutritional Information
Church’s Texas Chicken provides detailed nutritional information for its menu items. This transparency allows customers to make informed choices about their meals.
Key nutritional facts for popular items:
| Item | Calories | Protein | Total Fat |
|---|---|---|---|
| 2 Pc Mixed Chicken | 530 | 33g | 35g |
| Original Chicken Sandwich | 650 | 28g | 39g |
| Honey-Butter Biscuit | 210 | 3g | 11g |
The chain offers some lighter options, such as grilled chicken. However, many items are calorie-dense due to the nature of fried foods.
Church’s has worked to remove artificial ingredients and preservatives from its menu items in response to consumer demand for cleaner ingredients.
Church’s Real Rewards Program
Church’s Texas Chicken offers a loyalty program called Real Rewards. Members earn points on purchases and can redeem them for free food items. The program provides tiers with increasing benefits for frequent customers.
How to Join
Signing up for Church’s Real Rewards is free and easy. Customers can join through the Church’s Texas Chicken mobile app or website. Creating an account requires providing basic information like name, email, and phone number.
New members receive a welcome reward – a free 2-piece leg and thigh or 3-piece tenders. This offer is valid for 14 days after signup.
Once registered, members can start earning points immediately on qualifying purchases. The mobile app provides a digital membership card for easy access when ordering.
Earning Points
Real Rewards members earn 10 points for every $1 spent at Church’s Texas Chicken. Points accrue on purchases made in-store, online, or through the mobile app.
For in-store orders, members must scan their QR code from the app to earn points. Online and app orders automatically credit points to the account used.
Points typically appear in member accounts within 24-48 hours after a transaction. There’s no limit to how many points can be earned.
Certain promotions may offer bonus points on specific menu items or during special events.
Redemption Process
Members can redeem points for free menu items once they’ve accumulated enough. The Church’s Texas Chicken app shows available rewards and point balances.
To use a reward, members select it in the app before placing an order. For in-store redemptions, the app generates a unique code to show at the register.
Rewards have no cash value and cannot be combined with other offers. Some exclusions may apply, such as combo meals or add-ons.
Unredeemed points typically expire after 12 months of account inactivity.
Tier Benefits
Real Rewards features multiple membership tiers. Higher tiers offer increased benefits and exclusive perks.
Base-level members enjoy standard point earning and redemption options. As members accumulate more points or make frequent purchases, they can advance to higher tiers.
Upper-tier benefits may include:
- Bonus points on purchases
- Early access to new menu items
- Exclusive offers and promotions
- Faster point accrual rates
- Priority customer service
Church’s Texas Chicken occasionally runs special promotions for tier advancement or bonus rewards for frequent customers.
Mobile App Features
Church’s Texas Chicken’s mobile app offers a user-friendly interface packed with convenient features. The app streamlines ordering, provides delivery options, and gives access to exclusive promotions.
App Overview
The Church’s Texas Chicken mobile app is designed for seamless user experience. It allows customers to browse the menu, customize orders, and save favorite items for quick reordering. The app’s interface is intuitive, making navigation effortless for users of all ages.
Users can create personal accounts to track their order history and manage preferences. The app also integrates the REAL REWARDS™ loyalty program, enabling members to earn and redeem points directly through their smartphones.
Ordering Functionalities
The app simplifies the ordering process with its user-friendly interface. Customers can easily select menu items, customize their orders, and add special instructions.
The “Order Ahead” feature lets users place orders in advance for pick-up at their chosen restaurant location. This function helps customers skip the line and save time during busy periods.
A store locator is integrated into the app, helping users find the nearest Church’s Texas Chicken restaurant. This feature displays operating hours and contact information for each location.
Delivery Options
Church’s Texas Chicken app offers convenient delivery services. Users can enter their address to check if delivery is available in their area.
The app provides real-time order tracking, allowing customers to monitor their delivery’s progress. Users can also schedule deliveries for a later time or date, perfect for planning meals in advance.
Delivery fees and estimated arrival times are clearly displayed before order confirmation. The app remembers previous delivery addresses for faster checkout on future orders.
Exclusive App Promotions
The mobile app gives users access to exclusive deals and promotions. These offers are often not available through other ordering channels.
New app users receive a welcome offer of free chicken with their first purchase. The app regularly features limited-time promotions, such as discounts on specific menu items or combo deals.
Push notifications alert users to new promotions, ensuring they never miss out on savings. The app also provides a dedicated section where users can view all current offers and easily apply them to their orders.
Location-Based Services
Church’s Texas Chicken’s app leverages location data to enhance the customer experience. These features help users find nearby restaurants and access location-specific promotions.
Finding Church’s Texas Chicken Locations
The app’s location finder makes it easy to discover nearby Church’s Texas Chicken restaurants. Users can search by city, state, or zip code to find the closest locations. The app displays a map with pins marking each restaurant, along with essential details like address, phone number, and hours of operation.
Customers can filter results based on specific amenities, such as drive-thru availability or catering services. The app also provides turn-by-turn directions to guide users to their chosen location.
Location-Specific Offers
Church’s Texas Chicken uses geolocation technology to deliver targeted promotions to app users. When customers are near a participating restaurant, they may receive push notifications about special deals or limited-time offers available at that location.
These location-based promotions can include discounts on popular menu items or exclusive combo meals. The app may also highlight regional specialties or seasonal offerings specific to certain areas. By tailoring offers to local preferences and availability, Church’s Texas Chicken aims to provide a more personalized dining experience for its customers.
How to Maximize Your Rewards
Church’s Texas Chicken’s Real Rewards program offers opportunities to earn points and redeem them for free food. Savvy members can optimize their rewards through strategic earning and spending.
Best Practices for Point Accumulation
Sign up for a Real Rewards account to start earning 10 points for every $1 spent. Always scan your member QR code from the Church’s app when ordering in-store to ensure points are credited.
Consider placing larger orders less frequently to maximize points in a single transaction. Take advantage of any bonus point promotions or limited-time offers.
Make purchases through the mobile app or website when possible, as these may offer exclusive deals or extra points. Keep an eye out for double or triple point days to accelerate your earnings.
Strategic Redemption Tips
Review the rewards catalog regularly to understand point requirements for different menu items. Aim for the best value by comparing point costs to regular menu prices.
Save points for higher-value rewards like family meals or premium chicken options. Combine rewards with other promotions or coupons when allowed to stretch your points further.
Time your redemptions around special occasions or when you’re hosting a group to get maximum benefit. Consider using points for add-ons or upgrades to enhance your regular orders.
Don’t let points expire – check your account balance periodically and redeem before any expiration dates.
Customer Service and Support
Church’s Texas Chicken prioritizes customer satisfaction through responsive support channels and readily available information resources. The company offers multiple ways for customers to get help and provide feedback.
Feedback and Issue Resolution
Church’s Texas Chicken provides several avenues for customers to share feedback or resolve issues. Guests can contact the company’s Global Restaurant Support Center in Atlanta, Georgia by phone or mail. The official website and mobile app also offer contact forms for submitting inquiries.
For immediate assistance, many restaurant locations have managers on-site to address concerns in person. Church’s encourages customers to report any quality or service issues promptly. The company aims to respond to all feedback within 1-2 business days.
Social media channels serve as additional touchpoints for customer engagement. Church’s monitors platforms like Facebook and Twitter to address public comments and direct messages.
FAQ and Help Center Access
Church’s Texas Chicken maintains an online FAQ section and help center to provide quick answers to common questions. These resources cover topics such as menu items, nutritional information, allergens, and restaurant locations.
The mobile app features a dedicated help section with troubleshooting guides for account issues and ordering problems. Users can access step-by-step instructions for tasks like resetting passwords or updating payment methods.
For loyalty program inquiries, Church’s offers a separate FAQ focused on Real Rewards. This resource explains point accrual, redemption options, and account management.
Church’s regularly updates its digital support materials to reflect new menu offerings and program changes. The company also provides PDF versions of key documents for easy reference.